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Frequently Asked Questions

Who are you?

We are an official licensee of Build-A-Bear that makes fun children’s clothing.

How does your sizing run?

Please refer to our official size charts that are available on every product page.

How do I know whether or not the products I’ve purchased are authentic?

The only way to guarantee the authenticity of your purchase is by buying it directly from our website. If purchased on Amazon, make sure that Build-A-Bear Apparel is the seller.

Are your products safe for children?

Yes! All of our products are safe for children to use. They have all passed Children’s Product Certification (CPC) Testing. 

How can I check the status of my order?

Once your order has shipped you will receive a confirmation email, or you can log onto your account anytime for additional updates.

Can I change or cancel my order?

Unfortunately, once an order is placed it cannot be cancelled or changed.

May I purchase items as gifts?

Yes. Please use the gift recipient’s name and address under shipping, but make sure to use your own address in the billing section. No price information will accompany your purchase. Unfortunately, we do not provide gift wrapping at this time.

What methods of payment are accepted?

We accept Visa, MasterCard, American Express, Discover, PayPal, as well as gift cards which are available for purchase on our site. 

What is my Billing Address?

The billing address that you enter at checkout must be an exact match of the address that your credit card company or bank has on file for your credit or debit card (the address where your monthly statement is mailed).

Do I need to pay sales tax on my order?

We are required to collect sales tax for goods purchased in certain states. You will see this additional tax reflected in your purchase price prior to placing your order. 

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